The Blog

November 3, 2022

This hiring process got me the best employee I ever had. A serious A-Player. Performance was an 11 on a 10-scale.

These counter-intuitive steps will help you get the best talent – and avoid bad-fit team members BEFORE you give them an offer. Using this process, over time you can upgrade your whole team to be A-Players.

Focus on Results

Most people make a job post describing what the employee does + qualifications.

Don’t do this.

Define what needs to be done in the role and what success looks like. Put that in the job post.

A-Players are attracted to knowing what success looks like. By changing your job description to not describe “who” but “What” you change the kinds of people who respond to the job posting.

Instead of finding people who fit the box of a typical employee, you get people who know they’re expected to hit a certain benchmark. The ones not afraid of a performance based culture.

Weed the Lazy

Think through how the application process usually works – you post the job somewhere, it’s distributed to thousands of people who may or may not fit … and let’s face it, only a really tiny percentage of them are A-players.

The job sites make applying very easy. Too easy in fact. They can apply with a single click.

So what happens? You get dozens of resumes of maybe-fits, and D-players. It’s hard to tell who is who.

Here’s the fix: in the job posting ask a very specific question that couldn’t be answered with an application blast.

Example: “What’s the last webinar you attended relevant to this job & what did you learn from it?”

Then, you every resume that doesn’t answer the question.

See what we’ve done here? We’ve shifted the burden from you reviewing a ton of resumes of applicants just applying because they can, to reviewing just the ones who take the time to thoughtfully answer a relevant question.

Never forget – this same person will later be someone you’ll want to effectively delegate to. If they can’t follow directions now, what do you think the odds are the will when they’re not supposed to be putting their best foot forward?

Find the Gems

Ask the ones that are left to record a very short video answering a question that’s relevant to the role.

What you’re doing here is introducing a little bit of friction into the process of applying. We want that friction, because it’s doing the job of bubbling up the great – and more motivated – applicants to the top.

You’ll be shocked how many won’t bother to do the video (cut them) – AND how many outstanding answers you get from resumes that didn’t look special.

See Them Work

The standard interview process is a 1:1 screening interview. By ditching convention you have another opportunity to find A-Players.

Instead, do a group interview where candidates cooperate solving a problem. Cuts down your interview time and you get to see how they collaborate, communicate, and think.

A-Players will shine. The “good interviewee/bad employee” will be exposed.

Do Outcome-Based Interviews

Don’t waste your interview just going over each position on their resume.

In your 1:1 in-person interview, go over the success criteria for the job. Then, ask them to describe past experiences that will directly apply to achieving these criteria.

Look for the ability to learn & adapt. Look for if they’ve learned from each job and will bring those learnings with them.

C and D-Players are just taking the next job they get. A-Players aren’t just in it for the job. They’re in it for elevating their skills.

Watch Yourself for a Common Mistake

Nearly everyone suffers from this problem, and it will lead you astray. And that is, hiring people because You Like Them or because They’re Like You.

You’re hiring for company success, not a social club. Employees aren’t are partners in getting the company to realize your vision.

If you overindex for liking people (You Like Them) then sure, you’ll initially enjoy the social element – until their poor performance makes it unpleasant.

If you overindex for them being similar to you (They’re Like You) then you won’t be getting complimentary styles that can lead to breakthroughs as you grow.

Getting It Done

A hiring process that incorporates these will reliably surface better candidates than the old “Take the 3 best resumes and hire the best interviewee.” However, there are two things you need to do to put it in place.

First, treat hiring like a process. Every candidate needs to go through the process. Don’t short-cut it, because all you’re doing is compromising the effectiveness of the method. You won’t get A-Players.

Second, you’ll need more candidates than you think for this. And for good reason – if you’re looking to get the top 1-2% of performers on your team, what do you think the odds are of finding them only having a handful of people going through your process?

Remember I said that I used this process to get the best employee I ever had? I had over 120 people start the process – to end up with that one person. Sounds intimidating, but remember the system is doing most of the work – not you. It was SO worth it.

Now you have the blueprint. Go build yourself a dream team.

Get a weekly list of short, actionable steps to scale your company with simplicity in the Boardroom Bulletin™.

Think your staff might be at risk of “quiet quitting” due to low compensation? Think again. Recent research suggests that salary is one of the least-important facets of a role that drive employee performance, keeping your employees happy and motivated.

So, let’s take five to explore the real factors driving staff performance.

Why are my employees underperforming?

Poor performance at work is rarely down to incompetence. It’s much more likely that your team’s lack of effort is down to one of a myriad of business culture factors that can derail performance.

1. They don’t understand the WHY behind their role

Purpose is key to exceptional performance. How can you expect your employees to care about what they’re doing if they don’t understand WHY they’re doing it?

Having a purpose drives motivation and morale. If your employees lack any context in their actions, especially repetitive ones, then they’re going to burn out and lose focus.

2. They don’t understand the WHY behind their company

Showing up to work can’t simply be about a paycheck; we’ve already established, above, that salary isn’t a driving factor in work-related motivation.

Actually, sharing key strategic milestones and successes can directly improve your team’s motivation. Don’t withhold information from your employees; it could be harming your organizational success.

3. They feel like they’re working in isolation, not as part of a team

Nothing corrodes company performance faster than having your employees feel like they’re working in a silo.

Working in isolation and lacking team collaboration can quickly degrade your employees’ mental wellbeing. Positive wellbeing is linked to everything from engagement, to performance and productivity.

Focus on promoting team and cross-team collaboration and communication, and don’t treat your staff’s wellbeing as an afterthought.

4. They don’t realize how their actions impact customers, colleagues, and the company

Staff that aren’t pulling their weight often do so because they don’t see the impact. They don’t understand how their lack of performance is affecting colleagues, customers, and even the company itself.

But don’t focus on the negatives; highlighting employee failures is a good way to kill their job satisfaction and trust in management, which we know impacts on organizational performance.

Happy workers are around 13% more productive. Focus on the positive impact that their role and direct actions have on company performance, and reinforce this through performance reviews or by any other means you can.

5. They’re demotivated by toleration of poor performance

The real value driving your organization is your “A-Players.” The top talent that constantly seeks out new and innovative ways to improve your organizational performance and delight customers.

These people are excited by innovation and improving processes and products. They enjoy the thrill of rising to the top, and they like to keep score. They constantly want feedback on how they can improve, and most importantly, they motivate other team members.

As a CEO, your goal is to nurture this talent. And whoever isn’t an A-Player, whether you want to call them “B-Players,” or something else entirely – they require guidance to reach their full potential.

If you’re coddling B or C-Players and accepting sub-par performance, then you’re not only diluting your talent pool; you’re also demotivating your star performers.

6. They don’t feel empowered to make decisions

You’ll know when your employees lack empowerment, because they’ll be seeking your input on every minute detail.

Research highlights a strong link between empowerment and job performance. Ironically, by guiding every decision your team makes, they’re more than likely to deliver worse performance in the long run.

7. They feel micromanaged at every turn

Without trust, your organization will stall. Micromanagement will kill any motivation that your employees have to better themselves and drive your organization forward.

Trust has been closely linked to job satisfaction, which in turn drives productivity and thus organizational performance.

Similarly, micromanagement in the workplace has been found to:

  • Lead to lower employee morale
  • Reduce productivity
  • Increase staff turnover

All of these factors can hit your bottom line, hard.

Instead, you should be focusing on the goal; the output that you expect. Let your employees discover the path to that goal by themselves. They’ll learn more, learn to trust you, and their performance will naturally improve.

Get Actionable Insights in Your Inbox

If you’re looking for ways to upgrade your team, see how many of the above behaviors you can identify in your own team.

Curious about the best ways to improve staff performance and drive your company forward?

Discover a weekly list of short, actionable steps to get out of operational deadlock, build a self-managing team, grow strategically, and increase company value in the Boardroom Bulletin™.

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